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Appointment Cancellation, Product Refund/Return and Service Refund Policies
Appointment Cancellation Policy
All clients must give a notice of 24 hours to the therapist they are scheduled with. If this is not possible, please
send an email to admin@gentleillumination.com. Should notice come with less than 24 hours, the promotional
value of the voucher may be lost. If the appointment was purchased directly through us, the appointment will be
forfeited. We do understand that things come up, but have set aside the time for you as well as turned others
away. We respect your time and ask that you do the same for us. Please note that in many cases, a quick call or
email will allow for a concession.
Should we need to reschedule an appointment, please know that we will also do our best to give you as much
notice as possible. We see no reason to make others sick and ask that you call us and we will always call to
reschedule should there be concern.
Product Refund/Return Policy
If a product is purchased that does not meet your needs, please bring back the unused portion of the product,
provide a reason for the issue and I will be happy to allow for an exchange up the full value of the product. No
cash refunds will be given.
Services Refund Policy
We do not offer cash refunds on purchased services. A credit can be issued equal to the remainder of the unused
portion and can be applied toward any other services your therapist offers. There is no expiration date. If you
would prefer to see a different therapist, accommodations may be possible on a case-by-case basis.
Appointment Cancellation Policy
All clients must give a notice of 24 hours to the therapist they are scheduled with. If this is not possible, please
send an email to admin@gentleillumination.com. Should notice come with less than 24 hours, the promotional
value of the voucher may be lost. If the appointment was purchased directly through us, the appointment will be
forfeited. We do understand that things come up, but have set aside the time for you as well as turned others
away. We respect your time and ask that you do the same for us. Please note that in many cases, a quick call or
email will allow for a concession.
Should we need to reschedule an appointment, please know that we will also do our best to give you as much
notice as possible. We see no reason to make others sick and ask that you call us and we will always call to
reschedule should there be concern.
Product Refund/Return Policy
If a product is purchased that does not meet your needs, please bring back the unused portion of the product,
provide a reason for the issue and I will be happy to allow for an exchange up the full value of the product. No
cash refunds will be given.
Services Refund Policy
We do not offer cash refunds on purchased services. A credit can be issued equal to the remainder of the unused
portion and can be applied toward any other services your therapist offers. There is no expiration date. If you
would prefer to see a different therapist, accommodations may be possible on a case-by-case basis.